Opening day at
Portland Meadows on Sunday showed me what a great product small and mid-level tracks are capable of. These guys are really doing it right. The facility looks great and the customer service is on the high end of the bell curve.
For one, the bank of enormous flat screens shocked me. Patrons of NorCal racing aren't afforded such luxuries. Second, they have table service in the bar area in the grandstand. We can't even get that in the clubhouse at Golden Gate or Bay Meadows. Also, the tables weren't those nasty rocking Formica units I'm used to. No, they spring for the table cloth and a little fake flower in a vase. It's not the Ritz, but these little things make a difference. Then the most important factor--the service. Fabulous. Service like you would expect at a restaurant, and not from someone that begruges having to jockey cokes and fried appetizers to your table. Then there's the turf club. I can't attest to the food as I didn't eat, but again the service is excellent.
Patrick Kerrison, who has worn many hats at Portland Meadows including assistant racing secretary and chief marketeer, practices hands on relationship building with customers. Not only did he take good care of myself and fellow TBAer
Dave of Average Horseplayer, but he actually got to know many individual customers. I spied him repeatedly asking folks from the grandstand to the turf club what they thought of the product, the experience. He took a personal interest in their needs, whether that meant adjusting simulcast televisions, or finding seats best suited for them, all the while filing customers' feedback in his brain so to continually improve Portland Meadows.
He also put many groups into winners circle photos, including myself. As he met fans in the grandstand or on the apron he invited them to join for a photo. These folks were just tickled pink, and from the looks of the fun they were having, they'll be back. I know I will.
Lastly, Portland Meadows secured an up and coming announcer in Jason Beem. He has the refined technical skills of a seasoned pro and the delightful stylistic attributes some callers never attain. In a few years from now when Jason is calling a top tier track in New York, California, Florida, or Kentucky, the fans at Portland Meadows will get to say "I knew him when..."